Culb99 Terms and Conditions — Complete Terms of Service

1General Terms & Conditions

Culb99 (hereinafter referred to as "culb99", "we", or "the Platform") is an internationally licensed online gaming and betting platform. These Terms and Conditions constitute a legally binding agreement between culb99 and its users.

By accessing or using culb99's website, mobile site, or any of its services, you acknowledge that you agree to abide by these Terms and Conditions, the Privacy Policy, and all other relevant policies. These Terms and Conditions may be updated at any time — we recommend checking this page regularly.

If any part of these Terms is found to be unenforceable in any jurisdiction, the remaining provisions will continue in full force and effect.

2Account Registration & Eligibility

To register an account and use the services on culb99, the following conditions must be met:

• You must be 18 years of age or older. culb99 strictly prohibits minors from registering or using the platform.
• Only one culb99 account is permitted per person. Operating multiple accounts may result in all accounts being closed and balances forfeited.
• Providing accurate name, date of birth, mobile number, and other details during registration is mandatory. Submitting false information may cause issues during account verification.
• You are solely responsible for keeping your account password confidential. You must not allow anyone else to access your account.
• Culb99 may request a national ID, passport, or other documents for identity verification (KYC) at any time.
• Culb99 reserves the right to decline any registration request at its discretion.

3Deposit & Payment Policy

The following conditions apply when making a deposit on culb99:

• Culb99 supports all major mobile banking methods in Bangladesh, including Mobile Banking, Nagad, and Rocket.
• A minimum deposit amount applies — visit culb99's payment page for the latest limit.
• Only payment methods registered in your own name may be used. Deposits from another person's account are not accepted.
• Culb99 does not charge any fees on deposit transactions directly; however, your payment provider may apply their own charges.
• Deposits are usually credited to your account instantly. If there is any delay, please contact culb99 support.
• Suspicious or unusual transactions may be reviewed by culb99's risk management team.

4Withdrawal Policy

The following rules apply when withdrawing winnings on culb99:

• Withdrawals can only be made using the same payment method used for the deposit.
• Withdrawal requests are typically processed within 1–3 hours. If verification is required, it may take up to 24 hours.
• If any bonus has been used, the applicable wagering requirements must be completed before a withdrawal can be made.
• Culb99 reserves the right to hold large withdrawal amounts until KYC verification is complete.
• Culb99 may temporarily suspend the withdrawal process if suspicious activity is detected.
• Daily and monthly withdrawal limits apply — special limits are available for culb99 VIP members.

5Bonus & Promotion Terms

All bonuses and promotional offers on culb99 are provided under the following general terms:

• Culb99's welcome bonus applies only to a new member's first deposit and can be claimed once only.
• Each bonus has a specific wagering requirement (typically 10x to 30x). Bonus funds cannot be withdrawn until the wagering requirement has been met.
• Not all games are eligible for bonus funds — the list of qualifying games for each specific bonus will be stated separately.
• Culb99 may modify, suspend, or cancel any bonus offer at its discretion.
• If bonus abuse is detected, culb99 reserves the right to cancel the bonus and forfeit any associated winnings.
• The welcome bonus can be claimed only once per person, household address, or IP address.

6Gaming Rules

All members must comply with the following rules when playing games on culb99:

• All games on culb99 run on certified Random Number Generator (RNG) technology, ensuring completely fair and unbiased outcomes.
• If a technical error or disconnection occurs during gameplay, culb99 will review the relevant bet and make a final decision.
• If a Sports Betting event is cancelled or abandoned, the outcome of the bet will be determined in accordance with culb99's established rules.
• Culb99's decisions are considered final — in any dispute regarding game outcomes, culb99's server logs will serve as the definitive evidence.
• If a software error causes an abnormal win in any game, culb99 reserves the right to void that win.

7Prohibited Activities

The following activities are strictly prohibited on the culb99 platform:

• Creating multiple accounts or using another person's account.
• Attempting to hack, use bots, or manipulate the gaming software in any way.
• Using culb99 for money laundering or any other illegal financial activity.
• Abusing culb99's bonus system or using unusual betting patterns to circumvent bonus terms.
• Threatening, harassing, or attempting to defraud other members.
• Personally harassing or behaving inappropriately toward culb99 employees.

8Account Closure & Suspension

Culb99 reserves the right to suspend or permanently close an account under the following circumstances:

• If evidence of a terms and conditions violation is found.
• Failure to complete KYC verification or providing false information.
• If suspicious financial activity or fraudulent behavior is identified.
• If a self-exclusion has been requested by the user.
• If account closure is required by order of a regulatory authority.

Culb99 will generally notify the user before closing an account. However, in cases of serious violations, the account may be closed without prior warning. After closure, any valid balance (where applicable and where no violations have occurred) will be returned.

9Responsible Gaming

Culb99 places responsible gaming at the top of its priorities. We believe gaming should be a source of fun — not financial stress or emotional distress.

• Culb99 offers the option to set deposit limits — daily, weekly, and monthly limits can all be configured.
• Through the self-exclusion option, you can exclude yourself from the platform for a set period of time.
• The cooling-off period feature allows you to take a break ranging from 24 hours up to 30 days.
• If signs of gaming addiction are detected, the culb99 support team will provide assistance.
• Family members can contact culb99 to prevent anyone under 18 from accessing the platform.

For more details, visit culb99's Responsible Gaming Visit the page.

10Dispute Resolution

In the event of a dispute between culb99 and a member, the following process will be followed:

• Contact culb99's customer support team first — most issues are resolved quickly.
• If the support team is unable to resolve the issue, it will be escalated to culb99's senior management.
• Culb99's decision is typically communicated within 5–7 business days.
• If you are unsatisfied with culb99's final decision, you may pursue independent arbitration through the relevant licensing authority.
• In the event of a dispute, culb99's server records and logs will be treated as the definitive evidence.

11Limitation of Liability

Culb99 accepts no liability for the following:

• Losses resulting from internet connectivity issues or technical problems caused by third parties.
• Losses resulting from a user's own negligence or sharing account credentials with others.
• Service interruptions due to force majeure events such as natural disasters, cyberattacks, or government directives.
• Indirect losses resulting from any event beyond culb99's control.

Participating in gaming or betting on the culb99 platform is entirely your own decision and at your own risk. culb99 does not guarantee any specific outcome.

12Terms & Conditions Amendment Policy

Culb99 reserves the right to update these Terms and Conditions at any time. For significant changes, culb99 will notify members via email or an on-platform notification.

Continued use of culb99 after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

If you have any questions about culb99's Terms and Conditions, please contact our support team: [email protected]