Culb99 Privacy Policy — Our Commitment to Protecting Your Data

1Introduction

Culb99 (hereinafter referred to as "culb99", "we", or "us") is a trusted online gaming and betting platform in Bangladesh. culb99 places the highest priority on protecting the personal information of all its members. This Privacy Policy explains what data culb99 collects, how it is used, how long it is retained, and how it is kept secure.

By using culb99's website, mobile site, or any of its services, you are agreeing to this Privacy Policy. If you do not agree with this policy, please refrain from using culb99's services. culb99 reserves the right to update this Privacy Policy at any time — we therefore recommend visiting this page regularly.

Culb99 believes that transparency and trustworthiness are the foundation of a healthy relationship between users and the platform. We are therefore committed to being fully transparent about how we process your data.

2What Information We Collect

Culb99 collects information in two ways — directly from you and automatically through your use of the platform.

3How Your Information Is Used

Culb99 uses the information it collects for the following purposes:

• For account creation, verification, and management — information provided during culb99 registration is used to confirm your identity.
• Culb99's payment system uses your information to process deposits, withdrawals, and other financial transactions.
• Your gaming preferences are analyzed to provide culb99 bonuses, promotions, and personalized offers.
• Culb99's security team reviews data to detect and prevent fraud, money laundering, and other illegal activities.
• Unusual gaming behavior is monitored as part of culb99's responsible gaming program.
• For analytics and research to improve culb99's services, app, and website.
• For reporting and compliance work required to meet regulatory authority directives.
• To provide customer support and properly resolve your complaints or inquiries.

Culb99 uses your information solely for the purposes stated above. Your consent will be obtained before your data is used for any additional purpose.

4Cookie Policy

Culb99 uses cookies and similar tracking technologies to deliver an enhanced user experience. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for culb99's core functionality — maintaining login sessions, security verification, and more.
• Functionality Cookies: culb99 uses these cookies to remember your language preference, theme settings, and other personalized choices.
• Analytics Cookies: Helps analyze culb99 website traffic and user behavior, which in turn improves service quality.
• Security Cookies: Used by culb99's security systems to detect fraudulent activity and cyberattacks.

5Data Sharing Policy

Culb99 does not sell your personal information. However, your data may be shared in the following limited circumstances:

• Payment Provider: Information is shared with payment partners such as Mobile Banking, Nagad, and Rocket only to the extent necessary to process transactions.
• Regulatory Authority: culb99 is required to provide information upon valid requests from licensing authorities or law enforcement agencies.
• Technology Partner: Trusted technology providers who support culb99's platform operations may have limited access to your data, but they are held to the same privacy standards.
• Emergency Situations: In cases of serious threats to the safety of culb99 or its users, relevant authorities may be notified.

All of culb99's third-party partners are contractually bound to uphold our privacy standards. Your data is never permitted to be used for any unauthorized purpose.

6Data Security Measures

Culb99 applies industry-leading security measures to protect your data:

• 256-bit SSL/TLS Encryption — all data transmitted between culb99 and your device is encrypted.
• Multi-Factor Authentication (MFA) — culb99 uses two-step verification to add an extra layer of account security.
• Regular Security Audits — culb99's systems are periodically reviewed by external specialists.
• Access Control — only authorized culb99 staff can access your data, and every access is logged.
• Data Encryption at Rest — information stored on culb99's servers is also kept encrypted.
• Culb99's real-time monitoring system runs 24/7 to automatically detect suspicious activity.

7Data Retention Period

Culb99 does not retain your data beyond the period for which it is needed. As a general rule:

• Culb99 retains all account data for as long as the account remains active.
• After account closure, culb99 retains certain data for a minimum of 5 years to meet legal obligations.
• Financial transaction records may be retained for an extended period in accordance with regulatory requirements.
• Once marketing consent is withdrawn, culb99 will delete that information within a reasonable timeframe.

Culb99 regularly reviews and securely deletes data that is no longer needed. For any questions about data retention, please contact the culb99 support team.

8Your Data Rights

As a culb99 member, you have the following rights over your own data:

• Right to Access: You may request to know what personal information culb99 holds about you at any time.
• Right to Rectification: If any of your information is incorrect, it can be corrected through culb99's support team.
• Right to Erasure: In certain circumstances you may request deletion of your data, though some information may need to be retained to fulfill legal obligations.
• Right to Restrict Processing: You may request that processing of your information be restricted in certain cases.
• Right to Portability: You may request a copy of the data culb99 holds about you in an easily accessible format.
• Right to Withdraw Marketing Consent: You can opt out of culb99's promotional communications at any time.

To exercise any of the rights above, email culb99's support team. culb99 will typically respond to your request within 30 business days.

9Child Protection Policy

Culb99 does not provide services to anyone under the age of 18 and does not knowingly collect any information from minors. culb99's registration process includes an age verification mechanism.

If culb99 discovers that a minor has created an account, that account will be immediately closed and all associated data will be deleted. If a parent or guardian suspects their child is using culb99, please contact us immediately.

10Privacy Policy Updates

Culb99 reserves the right to update or amend this Privacy Policy at any time. For significant changes, culb99 will notify members via their registered mobile number or email, or display a clear notice on the website.

Continued use of culb99 after any changes takes effect constitutes your acceptance of the updated Privacy Policy. The "Last Updated" date at the top of this page always reflects the most current version.

11Contact Us

For any questions, complaints, or data requests regarding culb99's Privacy Policy, please contact us through the following:

• Email: [email protected] — The culb99 Data Protection team typically responds within 24–48 hours.
• Culb99 Live Chat Support — log in to the platform and ask any privacy-related questions directly via chat.
• Written requests sent to culb99's physical mailing address are also accepted — contact the support team for details.

Culb99 takes every privacy-related request seriously and strives to respond in a timely manner in accordance with international data protection standards.